Sales Supervisor

JOB SUMMARY: Supervises the fulfillment of tele-services campaigns through a sales team to ensure customer satisfaction and revenue growth.

ESSENTIAL JOB FUNCTION:

• Supervises the fulfillment of tele-services campaigns through a sales team to ensure customer satisfaction and stimulate repeat business; includes sales and potentially verification supervision; pre-test campaigns and provide timely feedback; training; analysis and reporting and quality assurance.
• Sets goals and accountabilities for the sales team to ensure attainment of company and customer goals.
• Monitors and evaluates performance against goals/accountabilities.
• Provides leadership, motivation, training and development for sales team.
  Ensures sales team adherence to company’s policies and procedures and all telemarketing regulations.
• Manage call center schedule, monitor and communicate individual team performance, handle dialer & equipment problems and answer direct phone line.

QUALIFICATION REQUIREMENTS:

• One-two years successful supervisory experience in a sales or customer service environment.
• Proven leadership and coaching skills.
• Prior sales or customer service experience preferred.
• Excellent oral skills.
• Flexibility and adaptability to change.
• Personal computer experience with knowledge of Excel a plus.
• Some college preferred.

SCHEDULE:
Monday – Friday 12:00 p.m. – 9:00 p.m.
(Every 3rd Saturday 8:00 am – 2:00 pm)

There are four ways to submit a resume for this position:

1. Apply online
2. Email: hresources@marketlinkinc.net
3. Fax: 515-285-3450
4. In person: Marketlink, Inc.
   4305 Fleur Drive
   Des Moines, IA 50321

Resumes will be accepted until the position is filled. For general inquiries regarding employment, call 515-285-3420 or 1-800-434-3221 ext. 1401.