About Marketlink >
Technology
Marketlink has made significant investments in technology to provide the highest return and optimal service for its clients.
A Full Spectrum of Outbound Dialing Support
Each of our call centers is equipped with fully predictive dialing software from TeleDirect. The system's intelligent pacing delivers a consistent flow of customer contacts with the relevant database information while screening out unproductive calls. The system's many features provide effective recalls, real-time integrated reporting, multiple dialing modes and results tracking tailored to client requirements.
Quality Assurance
– Remote Monitoring & Digital Call Recording Capabilities
– Daily monitoring by Supervisors, Team Leaders and QA Department
Compliance
With the recent changes surrounding regulation of the teleservices industry, Marketlink has taken on a leadership role in compliance issues. Our compliance team is committed to ensuring all calls comply with the applicable federal and state regulations, including “Do Not Call” regulations.
In addition to outbound calls, we provide:
Instant call transfers to a third party
Email Capabilities
Fax Fulfillment
Mail Fulfillment
Pre-recorded Messaging